Front Desk Staff
**About Us:**
New Wave Med Spa is a premier destination for personalized skincare and wellness treatments. Our team of experienced professionals is dedicated to providing exceptional service and helping our clients look and feel their best. We offer a wide range of services, including facials, massage therapy, body treatments, and injectable treatments, in a luxurious and relaxing spa environment.
**Job Description:**
We are currently seeking friendly, outgoing, and organized individuals to join our team as Front Desk Staff. As the first point of contact for our clients, Front Desk Staff play a crucial role in providing excellent customer service, managing spa operations, and creating a welcoming environment for all visitors. If you have strong communication skills, a passion for customer service, and a desire to work in a fast-paced spa setting, we want to hear from you!
**Responsibilities:**
- Greet clients warmly as they enter the spa, providing a positive first impression and ensuring they feel welcome and valued.
- Assist clients with check-in procedures, verifying appointments, updating personal information, and completing necessary forms.
- Schedule client appointments accurately and efficiently, utilizing the spa's scheduling software or system.
- Coordinate appointment times, services, and therapist availability to optimize scheduling and minimize wait times for clients.
- Answer phone calls promptly and courteously, providing information about spa services, pricing, availability, and policies.
- Respond to email inquiries in a timely manner, providing detailed information and assistance as needed.
- Process client payments accurately and securely, using the spa's payment processing system or POS terminal.
- Promote retail products and spa packages to clients, providing information about product benefits, ingredients, and usage.
- Maintain cleanliness and organization at the front desk area, including the reception desk, waiting area, and retail displays.
- Monitor inventory levels for office supplies, retail products, and promotional materials, replenishing as needed to ensure smooth operations.
- Build rapport with clients through friendly and attentive customer service, addressing their needs, concerns, and preferences with professionalism and empathy.
- Handle client complaints or issues effectively, escalating to management when necessary to ensure timely resolution and client satisfaction.
- Collaborate with spa therapists, estheticians, and other staff members to coordinate client appointments, share important information, and resolve scheduling conflicts.
**Qualifications:**
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Previous experience in customer service, hospitality, or a similar role preferred.
- Strong communication and interpersonal skills, with the ability to interact professionally with clients and colleagues.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in computer skills, including Microsoft Office applications and scheduling software.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Positive attitude, team player mentality, and a willingness to learn and adapt in a dynamic work environment.
**Benefits:**
- Competitive hourly wage
- Opportunities for advancement and professional development
- Employee discounts on spa services and retail products
- Positive and supportive work environment
- Flexible scheduling options
If you are enthusiastic about providing exceptional customer service and creating memorable experiences for our clients, we invite you to join our team at New Wave Med Spa. Apply now to become a valued member of our front desk staff and contribute to our mission of helping our clients look and feel their best!
